October 2026 · Product overview
A connected CRM workspace.
Sprocket Cloud CRM now brings the core customer journey into one configurable workspace—from the first enquiry to pipeline, follow-up, communication and ongoing service.
Customer context at the centre
Companies and people connect to activities, notes, documents, opportunities and cases. Teams can move through the work without rebuilding the customer story in each module.
Sales and daily work
Leads, opportunity table and board views, forecasts, activities, calendar, workqueues and notifications make ownership and next steps visible.
Communication and service
Configured Microsoft 365 or IMAP mailboxes can feed Sales Inbox, while campaigns, web forms and cases connect outreach and service to CRM records.
A workspace that can adapt
Custom fields, layouts, imports, module permissions, field controls and record sharing help the CRM reflect real processes. Optional Quotes, SMS and supported WhatsApp capabilities can be enabled when required.
Availability depends on workspace configuration, permissions, subscription and any required messaging or email providers.