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Sprocket Cloud CRM guide

Imports, fields, layouts and permissions

Adapt the workspace carefully while keeping access controls understandable.

Import existing information

Use imports to bring customer information into the workspace. Review field mapping and a small sample before a larger import.

Add useful fields

Create custom fields for information your process genuinely uses. Avoid recreating information that already belongs in a standard module.

Shape layouts

Arrange record edit layouts around the sequence your team follows and the fields they are permitted to see.

Control access

Use module permissions, field controls, ownership and record sharing together. Interface visibility is helpful, but repository enforcement remains the security boundary.